Cash not dispensed. My account got deducted. What should I do?

Cash not dispensed. My account got deducted. What should I do?

1. If you were using, your own banks ATM:

eg. Using Axis Bank card at Axis Banks' ATM

Fill out a form for the same, mentioning the date, time, amount and the ATM used. You should get a refund within 48 hours maximum.

2. If you were using other Banks ATM:

eg. Using Axis Bank Card at ICICI Bank.

Go to the bank where you have your account(in this case, Axis Bank)

Fill out a form mentioning the date, time, amount and the ATM used. You should get a refund within 7 days. 

If it takes more than 7 days, you are eligible to get Rs. 100 per day as a penalty for the delay by the bank in refunding the amount.

Ask your bank to adhere to this guideline issued by the RBI and they would be prompt in acting.

Do keep the transaction slip that is dispensed by the ATM in all cases.